Update on the coronavirus situation
We are aware that the current situation greatly affects the way bereaved families intend to pay tribute to their loved one. Rest assured that we will do our best to support and assist you in this process.
Do you need to visit us in person?
To comply with directives issued by Quebec’s public health department, you now must wear a mask when visiting any of our locations, as well as maintain the recommended physical distance between you and members of other households. The same applies for outdoor ceremonies at the Jardins des mémoires and the Saint Martin Mausoleum. Children under the age of 12 are exempt from this obligation.
If you have one or more symptoms of COVID-19, please, for everyone’s safety, stay home.
Do you need to make funeral arrangements?
We have put in place a procedure for making funeral arrangements, prearrangements and requests by telephone or e-mail. Visits are by appointment only. Please call ahead at 514-277-7778 or (toll free) 1-866-277-7778, or write us at [email protected].
Did the deceased have COVID-19 (or was COVID-19 suspected)?
At Memoria, we follow the directives of Quebec’s Public Health Department, which has issued very clear instructions on how to dispose of the body of the deceased. Any handling of the body of someone who has died of COVID-19 is prohibited. If cremation is not chosen, the body must be presented in a closed casket and only within 48 hours of death; similarly, it cannot be washed and dressed for viewing.
If the deceased was tested for COVID-19 but not yet diagnosed, we will await the results of the tests before determining whether the body can be briefly exposed for viewing. We can arrange a short viewing ceremony online or, if cremation is chosen, arrange for an urn ceremony later.
We know that it is very difficult to grieve during a pandemic and we are trying to adapt our services and rituals so that ceremonies can still take place. Please don’t hesitate to get in touch with us and tell us what you want and need; we will do our best to serve you in a way that respects your beliefs and needs.
Are you planning a funeral?
To reduce the risk of spreading the coronavirus (COVID-19) and thus protect our clients and staff, we have increased hygiene measures in all our facilities.
Our salons can accommodate between 25 people, depending on capacity and respecting physical-distance rules to ensure safety. Please note that the capacity of each room can vary by region, based on the colour-codes alerts issued by the Quebec government. Your Memoria advisor can give you up-to-date details. Also note that wearing a mask is mandatory for you and your guests.
Some of our branches are equipped for live broadcasting; ask your advisor about the various packages available. To share the special moment with those who cannot be present, we suggest using the Facetime application on your smartphone or tablet.
Since June 22 places of worship in Quebec have been allowed to welcome a maximum of 25 people, with dioceses and churches able to issue and follow their own regulations and policies. As a result, we cannot guarantee that your loved one’s funeral will be held in the church of your choice; your Memoria representative will be able to verify this for you.
As for catering, although we have stopped offering self-service buffets, we can offer you a variety of alternatives. Contact your Memoria representative for details.
Looking for the best way to pay tribute to your loved one? The Home Rituals section on our website offers a variety of tools and ideas to get you through this difficult time, including how to set up a ritual yourself at home and share it via an online obituary.
You were scheduled to attend a funeral but have to abstain for health reasons?
Here are a few ways you can express your sympathy:
- Send a message of condolence to the family by clicking the button at the bottom of the obituary notice. Your message will be delivered as soon as possible by e-mail, by mail or directly to the funeral parlour, depending on the circumstances.
- Take the time to write a more substantial card or email. Perhaps you have an anecdote or good memory about the deceased you’d like to share.
- Don't hesitate to pick up the phone to express your support to your loved ones and lend an ear.
- Get out the old photo albums: maybe there’s a nice picture, video or handwritten note you could share with the family.
Would you like to visit the sepulture of a loved one in one of our colombariums or at the Saint-Martin Mausoleum?
Here are the current visiting hours:
- At the Saint-Martin Mausoleum and the columbarium of the Laval complex: 8 a.m. to 5 p.m., 7 days a week.
- At the Bellechasse and Pointe-aux-Trembles columbariums: Monday to Friday, 9 a.m. to 3 p.m.
REMINDER: To comply with the directives issued by Quebec’s public health department, wearing a mask is now mandatory inside our premises.
Do you need to visit us in person?
Whether it's to pick up your loved one's urn, or to get an attestation or a death certificate, please call ahead to make an appointment. And do note that we now offer a home delivery service for the ashes.
Would you like to make a payment?
We prefer credit-card payments over the phone.
What about Memoria's support activities?
In the current context, we’ve decided to suspend our support activities. The Monday lectures, yoga sessions and art therapy workshops normally held at all our locations are therefore cancelled until further notice. In their place, to respect social distancing measures, we offer:
- Suggested activities you can do at home, for young and old. Visit the Support section on our website to download them.
- Professional psychological support over the phone, as well as specialized support for children via our partner Deuil-Jeunesse.
- A selection of books on death and mourning for adults, teens and children, via our online store.
What about the annual commemorative ceremonies?
On June 14, we broadcast the Generations Ceremony, a live event in memory of mothers, fathers and grandparents to mark this unusual spring of 2020 when families could not say goodbye as they would have liked.
The Generations Ceremony will be available for viewing or replaying for another few months.
We have also created a virtual memory wall where you can write a word or a thought in memory of a loved one. These messages will be projected throughout the summer in the lobby of the Saint-Martin Mausoleum in Laval and in some of our branches.
Once again, we sincerely apologize for the impact the current situation is having on our services. While we continue to be committed to serving families with compassion, we also think it's vital to support the collective effort of Quebecers, led by our public-health authorities, to protect the health of all.
Please do not hesitate to contact us by phone at 514-277-7778 or email.
We are here to answer your questions.