Update on the coronavirus situation
We are aware that the current situation greatly affects the way bereaved families intend to pay tribute to their loved one. Rest assured that we will do our best to support and assist you in this process.
As the situation is constantly evolving, we are closely following the directives issued by the public health authorities and we invite you to keep an eye on our updates:
Do you need to make funeral arrangements?
We have put in place a procedure for making funeral arrangements, prearrangements and requests by telephone or e-mail. Before you come come visit us, please call 514-277-7778 or (toll free) 1-866-277-7778, or write us at firstname.lastname@example.org
Are you organizing a funeral for a loved one?
In order to reduce the risk of spreading the coronavirus (COVID-19) and to protect our clients and staff, we have increased hygiene measures in all our facilities.
Furthermore, for now, we are limiting access to our funeral parlours to immediate family, allowing you and those closest to you to gather in complete privacy and security. Some of our branches are equipped with access to Skype; you can also use FaceTime on your phone to transmit the ceremony live to those who cannot be present.
Churches in Quebec are now closed, so no funerals can be held there.
As for buffets, we have stopped offering them for now.
Do you have to attend a funeral?
The first thing to do is check our online death notices for up-to-date information on whether a funeral has been postponed.
We also invite you to consult the official Quebec government website for all information concerning COVID-19 and how you can stop its spread. With access to our salons now limited to immediate family, please note that you can send your condolences by clicking on the "Send a message" button that appears at the bottom of the death notice; your message will be delivered as soon as possible, by mail or directly to the funeral home, depending on the circumstances.
Please note that we may postpone viewings to a later date, depending on how the situation evolves and what the family requests.
Would you like to visit the sepulture of a loved one in one of our colombariums or at the Saint-Martin Mausoleum?
Our Bellechasse, Laval and Pointe-aux-Trembles colombariums, as well as the Saint-Martin Mausoleum, are temporarily closed.
Do you need to visit us in person?
Whether it's to pick up your loved one's urn, or to get an attestation or a death certificate, please call ahead to make an appointment.
Please note that some of our branches are temporarily closed:
- 2645 Henri-Bourassa Blvd. E, Montreal
- 6200 Léger Blvd., Montreal North
- 1922 Rosemont Blvd., Montreal
- 991 Richelieu St., Suite 201, Beloeil
Would you like to make a payment?
We prefer credit-card payments over the phone.
What about Memoria's support activities?
Memoria has decided to suspend its support activities, including Monday lectures, yoga sessions and art therapy workshops, until further notice. We apologize for any inconvenience this may cause.
Once again, we sincerely apologize for the impact the current situation is having on our services. While we continue to be committed to serving families with compassion, we also think it's vital to support the collective effort of Quebecers, led by our public-health authorities, to protect the health of all.
Please do not hesitate to contact us by phone at 514-277-7778 or email.
We are here to answer your questions.