We have adapted all our services so that you can organize the desired tribute for your loved one, in complete safety with your family. We are here to support and assist you.
Contact us 24/7 at 514-277-7778 or toll free at 1-866-277-7778 to make an appointment. You can also reach us by email at [email protected].
VISITS TO OUR prEmisES
Whether it's to pick up your loved one's urn, or to get an attestation or a death certificate, please call ahead to make an appointment. And do note that we now offer a home delivery service for the ashes.
We have implemented a secured procedure to be able to make death arrangements, pre-arrangements and quotes by phone or email.
the deceased haD COVID-19
The Memoria team follows the instructions of the Quebec director of public health. Exposure is therefore possible, but under certain conditions. Ask your Memoria advisor to let you know more about the different options available, while respecting your beliefs and needs.
If COVID-19 is suspected and a screening test is in progress, we will wait for the result before determining whether there may be exposure. We can arrange an online ceremony or, if cremation is chosen, postpone the urn ceremony.
planning a funeraL
Our salons will close 30 minutes before the government-imposed curfew and we will be able to accommodate up to 25 people so that everyone can pray in complete safety. Note that this is the maximum people allowed and the number may vary depending on new guidelines that may be issued by the government. Contact your Memoria advisor to know more about the different possibilities.
Church funerals: While the curfew is in effect, places of worship are permitted to hold a maximum of 25 worshipers for funerals. Since dioceses and churches issue and follow their own regulations and policies, we cannot guarantee that funerals will be held in the church you choose. Your Memoria advisor can verify the information for you.
Live broadcasts: Ask your advisor to let you know more about our various online obituaries packages to share this moment with your loved ones from the obituary on our website. We also suggest that you use the Facetime app on your phone or tablet to share those precious moments with those who cannot be present.
Home Rituals: Sharing a ritual can be a real comfort, even more so in these difficult times. Ask people around you to light a candle at home in memory of your loved one, on a specific date and time, and then send youa picture. Visit our Home Rituals section for more ideas and tools to create a ritual and share it with your loved ones from the online obituary.
attend a funeral
For the next few months, funerals will remain restricted to a limited number of people. Check out the obituary and see if the family has chosen to share a Ritual at home or a live broadcast. You can also send flowers, a condolence card or even offer a book on mourning.
Here are a few ways you can express your sympathy:
- Send a message of condolence to the family by clicking the button at the bottom of the obituary notice. Your message will be delivered as soon as possible by e-mail, by mail or directly to the funeral parlour, depending on the circumstances.
- Take the time to write a more substantial card or email. Perhaps you have an anecdote or good memory about the deceased you’d like to share.
- Don't hesitate to pick up the phone to express your support to your loved ones and lend an ear.
- Get out the old photo albums: maybe there’s a nice picture, video or handwritten note you could share with the family.
visit the sepulture of a loved one
Before travelling, communicate with at 514-277-7778 or by email.
make a payment
We prefer credit-card payments over the phone.
Memoria's support activities
To continue our commitments in this period of physical distancing, we have adapted our numerous support services:
- Activities you can do at home, for young and old. Visit the Support section on our website to download them.
- Professional psychological support over the phone, as well as specialized support for children via our partner Deuil-Jeunesse.
- A selection of books on death and mourning for adults, teens and children, via our online store.
annual commemorative ceremonies
On November 28, we broadcast a live ceremony in memory of all the deceased to mark this year when families were unable to say goodbye to each other as they would have liked.
We have also created a virtual memory wall where you can write a word or a thought in memory of a loved one. These messages will be projected throughout the summer in the lobby of the Saint-Martin Mausoleum in Laval and in some of our branches.
Please do not hesitate to contact us by phone at 514-277-7778 or email.
We are here to answer your questions.