Update on the coronavirus situation

We are aware that the current situation greatly affects the way bereaved families intend to pay tribute to their loved one. Rest assured that we will do our best to support and assist you in this process.

As the situation is constantly evolving, we are closely following the directives issued by the public health authorities and we invite you to keep an eye on our updates:   


Do you need to make funeral arrangements?

We have put in place a procedure for making funeral arrangements, prearrangements and requests by telephone or e-mail. Before you come come visit us, please call 514-277-7778 or (toll free) 1-866-277-7778, or write us at [email protected]

Did the deceased have COVID-19 (or was COVID-19 suspected)?

At MEMORIA, we follow the directives of Quebec’s Public Health Department, which has issued very clear instructions on how to dispose of the body of the deceased. Any handling of the body of someone who has died of COVID-19 is prohibited. If cremation is not chosen, the body must be presented in a closed casket and only within 48 hours of death; similarly, it cannot be washed and dressed for viewing.

If the deceased was tested for COVID-19 but not yet diagnosed, we will await the results of the tests before determining whether the body can be briefly exposed for viewing. We can arrange a short viewing ceremony online or, if cremation is chosen, arrange for an urn ceremony later.

We know that it is very difficult to grieve during a pandemic and we are trying to adapt our services and rituals so that ceremonies can still take place. Please don’t hesitate to get in touch with us and tell us what you want and need; we will do our best to serve you in a way that respects your beliefs and needs.

Are you planning a funeral?

To reduce the risk of spreading the coronavirus (COVID-19) and thus protect our clients and staff, we have increased hygiene measures in all our facilities. Also, for now, we are limiting access to our funeral parlours to immediate family, allowing you and those closest to you to gather in complete privacy and security.

Churches in Quebec are now closed, so no funerals can be held there.

As for buffets, we have stopped offering them for now.

Some of our branches are equipped for live streaming. We also suggest you use the Facetime application on your smartphone or tablet to share the moment with those who cannot be present.

Looking for the best way to pay tribute to your loved one? The Home Rituals section on our website offers a variety of tools and ideas to get you through this difficult time, including how to set up a ritual yourself at home and share it via an online obituary.

Do you have to attend a funeral?

The first thing to do is consult the online obituary of the deceased to get the latest information on whether the funeral has been postponed, is limited to close family members or will be streamed live.

Even if a gathering has been rescheduled for later, you can express your support now, from a distance, when your voice counts most. While normally showing up at the funeral and saying a few words would have been enough, there’s more you can do now to express your sympathy: 

  • Send a message of condolence to the family by clicking the button at the bottom of the obituary notice. Your message will be delivered as soon as possible by e-mail, by mail or directly to the funeral parlour, depending on the circumstances.
  • Take the time to write a more substantial card or email. Perhaps you have an anecdote or good memory about the deceased you’d like to share. 
  • Don't hesitate to pick up the phone to express your support to your loved ones and lend an ear.
  • Get out the old photo albums: maybe there’s a nice picture, video or handwritten note you could share with the family. 

Would you like to visit the sepulture of a loved one in one of our colombariums or at the Saint-Martin Mausoleum?

 

As of June 1, visits will again be permitted at the Saint-Martin Mausoleum from 8:00 a.m. to 10:30 a.m., 7 days a week. Members of one household at a time will be able to visit a niche or a crypt for a maximum of 15 minutes.

 

For a visit to our columbariums in Bellechasse, Laval and Pointe-aux-Trembles, simply request an appointment at [email protected].

Do you need to visit us in person?

Whether it's to pick up your loved one's urn, or to get an attestation or a death certificate, please call ahead to make an appointment. And do note that we now offer a home delivery service for the ashes.

Please note that some of our branches are temporarily closed:

  • 2645 Henri-Bourassa Blvd. E, Montreal 
  • 6200 Léger Blvd., Montreal North
  • 1922 Rosemont Blvd., Montreal
  • 991 Richelieu St., Suite 201, Beloeil

Would you like to make a payment?

We prefer credit-card payments over the phone.

What about Memoria's support activities?

In the current context, we’ve decided to suspend our support activities. The Monday lectures, yoga sessions and art therapy workshops normally held at all our locations are therefore cancelled until further notice. In their place, to respect social distancing measures, we offer:

  • Suggested activities you can do at home, for young and old. Visit the Support section on our website to download them. 
  • Professional psychological support over the phone, as well as specialized support for children via our partner Deuil-Jeunesse.
  • A selection of books on death and mourning for adults, teens and children, via our online store.

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Once again, we sincerely apologize for the impact the current situation is having on our services. While we continue to be committed to serving families with compassion, we also think it's vital to support the collective effort of Quebecers, led by our public-health authorities, to protect the health of all.

Please do not hesitate to contact us by phone at 514-277-7778 or email.

We are here to answer your questions.