We have adapted all our services according to the new flexibility measures so that you can organize the desired tribute for your loved one, in complete safety with your family.
Note that the infectious nature of COVID-19 is still present and that prevention and protection measures are still important for workers and visitors during funeral activities. Thus, wearing a mask or a face cover remains mandatory. We also continue to keep a visitors register.
Contact us 24/7 at 514-277-7778 or toll free at 1-866-277-7778 for more information or to make an appointment. You can also reach us by email at [email protected].
We are here to support and assist you.
VISITS TO OUR PREMISES
Whether it's to pick up your loved one's urn, or to get an attestation or a death certificate, please call ahead to make an appointment or to learn more about our home delivery service for the ashes.
Are you at high risk for complications? Find out about our many remote services.
If you have one or more symptoms of COVID-19, please stay home for everyone's safety.
We have implemented a secured procedure to be able to make death arrangements, pre-arrangements and quotes by phone or email.
THE DECEASED HAD COVID-19
According to new instructions from the director of public health of Quebec, an exhibition with embalming and a placement in a crypt are now permitted, but under certain conditions.
Ask your Memoria advisor to let you know more about the different options available, while respecting your beliefs and needs.
PLANNING A FUNERAL
Our salons are now able to accommodate up to 50 people i rotation so that everyone can pray in complete safety. Note that this is a maximum allowed and that the number may vary depending on the capacity of the room chosen, while respecting the recommended physical distance.
We strongly encourage you to make a list of the guests who will attend the tribute at the salon or at the church.
Contact your Memoria advisor to know more about the different possibilities.
Church funerals: Places of worship are permitted to hold a maximum of 250 worshipers for funerals. Since dioceses and churches issue and follow their own regulations and policies, we cannot guarantee that funerals will be held in the church you choose. Your Memoria advisor can verify the information for you.
Reception and catering service: Some of our reception rooms have been reopened in compliance with the protections measures in effect (number of seats, distance between family bubbles, etc.). Regarding the catering service, we offer many choices according to the formula of individual lunch boxes to replace self-service buffets. We invite you to consult the menu or to contact your Memoria advisor to find out about the different possibilities.
Live broadcasts: Ask your advisor to let you know more about our various online obituaries packages to share this moment with your loved ones from the obituary on our website. We also suggest that you use the Facetime app on your phone or tablet to share those precious moments with those who cannot be present.
Home Rituals: Sharing a ritual can be a real comfort, even more so in these difficult times. Ask people around you to light a candle at home in memory of your loved one, on a specific date and time, and then send youa picture. Visit our Home Rituals section for more ideas and tools to create a ritual and share it with your loved ones from the online obituary.
ATTEND A FUNERAL
Despite the new measures, funerals remain restricted to a limited number of people. Check out the obituary to see if the family has chosen to share a Ritual at home or a live broadcast. You can also send flowers, a condolence card or even offer a book on mourning.
Here are a few ways you can express your sympathy:
- Send a message of condolence to the family by clicking the button at the bottom of the obituary notice. Your message will be delivered as soon as possible by e-mail, by mail or directly to the funeral parlour, depending on the circumstances.
- Take the time to write a more substantial card or email. Perhaps you have an anecdote or good memory about the deceased you’d like to share.
- Don't hesitate to pick up the phone to express your support to your loved ones and lend an ear.
- Get out the old photo albums: maybe there’s a nice picture, video or handwritten note you could share with the family.
VISIT THE SEPULTURE OF A LOVED ONE
Before travelling, communicate with at 514-277-7778 or by email.
MAKE A PAYMENT
We prefer credit-card payments over the phone.
MEMORIA'S SUPPORT ACTIVITIES
To continue our commitments in this period of physical distancing, we have adapted our numerous support services:
- Activities you can do at home, for young and old. Visit the Support section on our website to download them.
- Professional psychological support over the phone, as well as specialized support for children via our partner Deuil-Jeunesse.
- A selection of books on death and mourning for adults, teens and children, via our online store.
ANNUAL COMMEMORATIVE CEREMONIES
On November 28, we broadcast a live ceremony in memory of all the deceased to mark this year when families were unable to say goodbye to each other as they would have liked.
We have also created a virtual memory wall where you can write a word or a thought in memory of a loved one. These messages will be projected throughout the summer in the lobby of the Saint-Martin Mausoleum in Laval and in some of our branches.
Please do not hesitate to contact us by phone at 514-277-7778 or email.
We are here to answer your questions.